Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit. Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business. The primary responsibility of the Customer Success Manager (CSM) is to lead the successful implementation of Rapid Micro Biosystems’ Growth Direct System®, achieving customer expectations, project timelines and budgeted consumable revenues. The CSM coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to clients, project sponsors and senior management. Additionally, the CSM ensures the system is implemented within contractual obligations and regulatory requirements. The CSM is the customers primary point of contact from the point of purchase order receipt through full Routine Use. This requires a strong understanding of the customer’s organization (top to bottom) and constant monitoring of delivered services versus customer expectations throughout the project.