Customer Success Manager III, Enterprise

RevolutionParts

123d • $80,000 - $95,000

About The Position

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. Join us as a Customer Success Manager, Enterprise at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, you'll lead the charge in seamlessly implementing our cutting-edge e-commerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our top-notch products and services. Using your savvy consultative skills, you'll forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal. Armed with an insider's perspective on what makes our customers tick, you'll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, you'll embody our customer-centric ethos, serving as a beacon of empathy and expertise for our most valued clients. Ready to revolutionize the customer experience and become a strategic consultant for our top-tier customers? Join us on this adventure!

Requirements

• At least 4 to 5 years of previous account management in a SaaS e-commerce technology company
• Strong skills in using Excel to perform data analysis
• Knows about e-commerce industry updates before most people
• Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
• Strong verbal and written communication skills
• Great people skills and an outgoing personality
• Be a 'self-starter' and stay focused even when unsupervised
• Experience managing multiple projects for enterprise clients
• Knowledge of digital products, including SEO, PPC, Google Adwords & Analytics experiences
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

Responsibilities

• Work with key corporate stakeholders at auto group(s) to define key program success metrics, identify areas of opportunity for expansion to increase GMV and revenue growth, and be the main liaison between RevolutionParts and customers to help resolve product and/or support issues.
• Introduce car dealers to basic eCommerce and digital marketing strategies including SEO, email marketing, listing management, and PPC.
• Fundamental understanding of Google Analytics including navigation and basic reporting. Can read and interpret data on conversion performance, then relay this back to the customer in layman terms.
• Create and collaborate with key auto group(s) stakeholders to define business success plans, while setting proper expectations on the path to meaningful ROI. Develop growth strategies to drive meaningful growth, while holding stakeholders accountable to executing the action plan.
• Responsible for collaborating with Customer Support in resolving any emerging or outstanding e-commerce/website/webstore functionality issues.
• Be able to handle tough conversations, escalated customers, and cancellation requests – the ability to be direct through thoughtful, undeviating open-ended questions.
• Navigate CS Tools and systems, including Salesforce, ChurnZero, Matik, and ZenDesk.

Benefits

• Competitive compensation
• Career development
• Benefits
• 401K match
• Parental leave
• Many more valuable perks

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 11-50 employees