Customer Success Manager II

Yes Energy•Boston, MA

3h•$80,000 - $95,000•Remote

About The Position

At Yes Energy, we value our relationships with our customers and want them to succeed. The Customer Success team leads in achieving this part of our mission by providing industry-leading customer support, training, onboarding, and customer outreach. In many ways, this team is the face that Yes Energy’s customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy's very high standards for customer service as our customer base continues to grow. Equally important will be expanding our customer outreach and engagement efforts to ensure our customers' successful adoption, maturity, and growth across Yes Energy’s entire customer base. As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy’s products. You will be part of the team that executes a proactive approach to providing our customers with continual and increasing value. If you are up for this challenge and believe you can keep pace with a rapidly growing company with ambitious goals on a global scale, we would love to hear from you.

Requirements

Bachelor’s degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience.
Minimum of 3 years of Customer Success or Account Management experience, preferably within a SaaS organization.
Energy, nodal power market or trading experience.

Nice To Haves

Strong customer-facing communication skills, including presentations, product demonstrations, and business reviews.
Proven ability to manage customer relationships, execute against KPIs, and drive product adoption in a SaaS environment.
Ability to build trust and credibility with customers and internal partners across Product, Sales, and Support.
Comfortable troubleshooting technical or data-driven questions and collaborating across teams to resolve issues.
Highly organized with strong prioritization skills; adaptable in a fast-paced, evolving environment.
Customer-centric mindset with a passion for improving customer satisfaction, processes, and outcomes.
Willingness to learn and develop expertise in Yes Energy’s products, data offerings (including API/SQL), and the power markets we serve.
Experience using customer relationship and support tools such as Salesforce, Jira, or similar platforms.
Experience working with energy markets, power trading, or large-scale data products.
Ability and willingness to travel up to 15% of the time.

Responsibilities

Act as a primary customer advocate, partnering with internal teams to deliver a high-quality customer experience.
Guide new and existing customers through onboarding, training, and ongoing enablement to maximize product adoption and value.
Build trusted, long-term customer relationships by understanding workflows and serving as a strategic advisor.
Support customer renewals by developing success plans and partnering closely with Sales.
Troubleshoot product, data, and technical questions, coordinating with internal teams to resolve issues efficiently.
Monitor customer health, engagement, and product usage to proactively identify risks and opportunities.
Lead regular customer check-ins and business reviews, including presentations on new products and features.
Develop expertise in Yes Energy’s software, data products, APIs, and SQL-based tools.
Gather customer feedback and collaborate with Product Management to inform product improvements.
Participate in customer-facing events, including the annual Yes Energy Summit and regional events.

Benefits

We offer highly competitive salaries and real bonuses that are achievable and that you can impact.
Our benefits package is also very competitive, including medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules.
Yes Energy encourages and funds investment in both formal and informal professional development.

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