Customer Success Manager II, Emerging Enterprise
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About The Position
As a Customer Success Manager in our Emerging Enterprise team, you will be part of a team managing some of the world’s biggest and most recognizable brands. You will own client renewals, retention and net retention targets for your customers, acting as their main point of contact and trusted advisor at Braze. Your role will involve partnering with Account Executives to provide an excellent customer experience and ensure commercial alignment. You will drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze. Additionally, you will advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development, and provide continuing education for customers to maximize product usage. You will likely spend time onsite with customers and may travel internationally.
