Customer Success Manager I

THRIVE HR CONSULTING-posted 10 months ago
Mid Level
Bentonville, AR
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Our client is a fast-growing startup specializing in predictive retail analytics and is seeking an experienced and tech-savvy Customer Success Manager to join our team. In this crucial role, you will serve as our customers’ named resource and foster a long-term business partnership. You will develop deep relationships with customer teams, leveraging your retail and analytics expertise to drive platform adoption and improve customer health. The equation for success: Platform Adoption + High Engagement = Revenue Retention. As a Customer Success Manager, you will be key in ensuring this equation holds by driving customer engagement and facilitating continuous value delivery from the platform.

  • Supporting and collaborating with cross-functional teams, including Product, Engineering, and Support, to ensure seamless onboarding and training for new customers.
  • Effectively aligning with and managing both Business & Technical Stakeholders around customer goals, ensuring value is delivered through the organization.
  • Manage a portfolio of accounts with an annual recurring revenue of $1M to $1.5M.
  • Partner with Account Executives and Solution Engineers to understand client business drivers and outcome objectives and develop success plans and outline value expectations.
  • Support the renewal process to ensure customer retention targets are met and exceeded.
  • Monitor product usage and adoption, identify potential areas of concern and develop mitigation strategies such as proactive outreach, personalized support, or executive business reviews to ensure a high renewal rate.
  • Collaborate with the sales team to identify opportunities for additional licenses, features, and services within existing customer accounts.
  • Utilize data-driven insights (root cause analysis) to monitor customer health, identify trends, and implement proactive measures to enhance customer success.
  • Support thought leadership, which drives cross-functional collaboration, improvements to processes, and accelerated customer value realization.
  • Experience in customer success or account management roles.
  • Strong analytical skills and experience with data analysis.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Success Manager Resume Examples
•
Customer Success Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service