Customer Success Manager (Grants)

Euna Solutions • Atlanta, GA

17h • Hybrid

About The Position

We’re looking for a strategic, relationship-driven Customer Success Manager to support our Euna Grants customers. In this role, you’ll partner with public sector organizations to help them achieve their desired outcomes, maximize product value, and strengthen long-term success. You’ll serve as a trusted advisor, advocate internally on their behalf, and quarterback the customer experience across teams. This is part strategy, part relationship management, and part operational execution. You’ll need to think long-term while managing day-to-day priorities with precision.

Responsibilities

• Own Customer Success & Outcomes
• Develop a deep understanding of Euna Grants and its public sector use cases
• Build tailored success plans aligned to each customer’s goals
• Lead regular business reviews, consultation calls, and strategic check-ins
• Monitor customer health indicators and proactively address risk
• Drive Value & Growth
• Analyze product usage and customer data to identify expansion opportunities
• Prepare estimates, quotes, and contract amendments for upsell/cross-sell opportunities
• Convert satisfied customers into advocates, references, and marketing partners
• Strengthen Relationships
• Build trusted relationships with executives, project managers, business analysts, and end users
• Lead conversations that clarify goals, manage expectations, and resolve challenges
• Navigate difficult discussions when necessary — clearly and constructively
• Collaborate Cross-Functionally
• Partner closely with Implementation to keep projects on time and on budget
• Work with Support, Product, and Sales to ensure a seamless customer experience
• Influence internal stakeholders and hold teams accountable to shared commitments
• Maintain Operational Excellence
• Document customer goals, business processes, and product configurations
• Track and respond to NPS, CSAT, and implementation surveys
• Proactively manage escalations and ensure timely resolution
• Support webinars, events, and community engagement efforts

Benefits

• Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
• Wellness days What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.
• Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
• Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.
• Benefits Ask us for a copy of our health and dental benefits!
• Culture committee Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed