Customer Success Manager (Grants)

GTY Technology Holdings Inc.•Atlanta, GA

61d•Hybrid

About The Position

The Customer Success Manager (CSM) is a customer-facing role within Euna Solutions' Enterprise Customer Programs (ECP) team. This new position is designed to strengthen long-term partnerships with state agencies and large public sector clients implementing and adopting Euna Grants solutions. The CSM is accountable for customer health, executive-level engagement, renewal readiness, and ensuring successful adoption of grant management systems. This role requires the ability to foster trust, engage in consultative conversations, and guide customers through long-term success journeys with confidence. The ideal candidate is a relationship-builder who combines deep knowledge of public sector operations and grants management with SaaS customer success experience. This individual must be equally comfortable presenting to senior state executives, advising agency project leads, and collaborating with internal delivery teams. The CSM will act as a trusted advisor, helping clients achieve their objectives and maximize their investment in Euna's solutions.

Requirements

5+ years of customer success, account management, or client services experience in a SaaS or enterprise software environment.
Demonstrated success engaging senior public sector stakeholders, particularly in state government or grants management contexts.
Strong understanding of the grant lifecycle, compliance obligations, and public sector funding practices.
Excellent communication and executive presentation skills, with the ability to influence senior leaders and simplify complex concepts.
Proven track record of building long-term client relationships that drive adoption and outcomes.
Bachelor's degree in Public Administration, Business, Information Technology, or a related field.
Strong relationship-building skills with ability to engage confidently in executive conversations and foster trust in long-term partnerships.
Skilled at executive communication, facilitation, and storytelling with a customer impact focus.
Comfortable with renewal processes and capable of engaging in sales-type discussions to support long-term value realization.
Data-driven with ability to monitor, analyze, and act on adoption metrics and customer health indicators.
Comfortable engaging across organizational levels-from agency executives to operational staff.
Adaptable and resilient when navigating complex political, organizational, or cultural dynamics.
Professional, reliable, and accountable, aligned with Euna's mission of transparency and public sector trust.

Nice To Haves

Experience with grants management systems, public sector ERP/finance platforms, or large-scale government SaaS implementations.
Familiarity with renewal and expansion strategies within customer success functions.
PMP, CSM, or equivalent project management/customer success certification.

Responsibilities

Serve as the primary relationship manager for high-profile state agencies and enterprise customers, ensuring strong executive-level engagement and customer advocacy.
Partner with ECP project teams to support seamless transitions from implementation to steady-state adoption.
Develop and execute customer success plans that drive system adoption, stakeholder confidence, and measurable outcomes aligned with agency goals.
Provide executive briefings, strategic check-ins, and data-driven progress updates to agency leadership.
Act as a trusted advisor to customer project sponsors and decision-makers, ensuring alignment of Euna solutions with policy, compliance, and funding priorities.
Monitor customer health indicators (adoption rates, usage trends, feedback, risk signals) and intervene proactively to resolve challenges.
Support renewal readiness by ensuring customers recognize the value of Euna solutions and are prepared for long-term partnership commitments.
Engage in consultative, sales-oriented conversations that reinforce adoption outcomes and explore opportunities for expanded value.
Advocate for customer needs internally, ensuring feedback informs product roadmaps, services enhancements, and training priorities.
Contribute to the development of standardized success frameworks, playbooks, and reporting models tailored for public sector clients.