Customer Success Manager—Grant

Lexipol LLC • Frisco, TX

1d • Remote

About The Position

At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market leading content and technology. Our top-notch team works closely with law enforcement, corrections, fire, and EMS professionals to better address today’s challenges and keep public safety personnel coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. Lexipol’s Grant Team provides customized solutions enabling applicants to tap into federal, state, and private grants. More than $600 billion in nationwide grants is available to public safety agencies and local government each year. Few organizations have grants experts on staff, or the time to research opportunities and develop grant applications. We offer three unique grant solutions: GrantFinder, our grant search tool; GrantWriter, a retained service program for applicants in need of support for multiple projects and programs on an annual basis; GrantManager, a complete end to end retained program for applicants throughout the entire grant lifecycle. The CSM – Grants plays a critical role in ensuring the success and renewal of Lexipol’s subscription-based grants products, including GrantFinder, GrantWriter and GrantManager. This role focuses on account management, onboarding, and support of subscription clients, ensuring every customer experiences maximum value and service. The CSM manages administrative workflows, grant alert setup, and coordination of deliverables, serving as a liaison between clients, the Grants team, and internal stakeholders.

Requirements

• 1–3 years of professional experience in a local government, nonprofit, or related administrative environment.
• Proven ability to manage multiple client accounts with attention to detail and timely delivery.
• Strong written and verbal communication skills, with a customer service orientation.
• Demonstrated organizational and administrative skills, including accurate recordkeeping.
• Comfort using technology tools and CRM databases for tracking and reporting.
• Proactive problem-solving ability and a commitment to quality and accountability.

Nice To Haves

• Experience working with grants or funding programs in a local government or nonprofit context.
• Familiarity with public sector administration or grant compliance best practices.
• Experience with subscription-based customer success or account management.
• Prior experience using CRM systems and grant management software.

Responsibilities

• Manage and fulfill contracted retainer grant subscription services under the GrantWriter and GrantManager programs.
• Manage and fulfill one-time grant writing service contracts.
• Coordinate setup and administration of GrantFinder subscriptions for retained clients.
• Support included grant writing and research services, ensuring accuracy and timely delivery.
• Review and interpret funding opportunity announcements to identify applicable grants for clients.
• Assist with consult calls for prospective departments, offering recommendations and guidance.
• Manage onboarding, offboarding, and ongoing support for Retainer Services clients.
• Provide research and documentation support to ensure contract deliverables are met.
• Oversee the onboarding and offboarding process for GrantFinder subscribers.
• Manage client communication, setup, and configuration of grant alerts and calendars.
• Troubleshoot technical and account-related issues promptly to ensure seamless client experience.
• Maintain accurate account records and service notes in CRM systems.
• Provide proactive outreach and training to drive product engagement and satisfaction.
• Submit weekly progress reports summarizing activities, renewals, and client outcomes.
• Attend weekly team meetings, client status calls, and check-ins with leadership.
• Collaborate with the Grants team to improve process efficiency and cross-functional workflows.
• Contribute ideas and feedback to enhance the subscription client experience and service quality.

Benefits

• Quarterly commission opportunities
• Play a vital role in helping municipalities secure funding for critical projects that improve communities.
• Collaborate with an experienced, mission-driven Grants team dedicated to professional growth and impact.
• Gain exposure to both public sector operations and funding strategy, learning from industry experts.
• Work in a company that values innovation, teamwork, and continuous improvement.
• Benefit from leadership support and mentorship opportunities that encourage skill development.
• Competitive base salary
• Monthly, quarterly, or annual incentive
• Comprehensive benefits package including 401(k) with Company match
• Flexible paid time off plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees