Customer Success Manager, German speaker
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About The Position
The customer success manager will serve as the trusted & strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts. You'll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing upsell opportunities. In this role you will strive to improve customer satisfaction by understanding customer's novel business needs, setting in place actionable next steps, influencing product value and protecting and growing annual recurring revenue within their assigned portfolio. If you are someone who has the ability to drive strong customer satisfaction scores, retain customers, protect existing revenue, and grow the existing revenue by closing expansion sales, get in touch, we would love to meet you!
