Customer Success Manager for General Contractor customers

Clearstory

79d

About The Position

The Customer Success Manager is tasked with owning the success of our customers from launch, to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful. This role will be working with General Contractors, so we are looking for someone with previous experience working for a large General Contractor, either as a Project Manager or Project Engineer. Commercial construction experience at a general contractor is a requirement for the role!! The job includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Clearstory. Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the company grows. This includes a lot of cross functional work with our Product team, Sales team, and Marketing team. Additionally you will be involved in weekly activities such as Strategy meetings to review Customer Success targets and metrics, Feature request review cycles with our Product team to help review feedback and prioritize new features, New product feature demos, and Sync up with Sales to help plan onboardings, deal with customer issues, and gameplan on next steps for strategic accounts.

Requirements

• Experience in the construction industry as a General Contractor PM or PE.
• 4+ years of relevant industry or role experience.
• Proven track record of project management and relationship building.
• Excellent verbal and written communication skills.
• Ability to lead strategically and detail-oriented.
• Strong stakeholder management and executive communication skills.
• Ability to collaborate with cross-functional teams.

Nice To Haves

• Business Development / sales experience.
• Experience at a venture backed growth startup.
• Experience in building enterprise customer success strategies.

Responsibilities

• Own the success of customers from launch to ongoing growth.
• Train and roll out end users for onboarding.
• Assist with pre-sales pilots.
• Work with executive contacts to plan additional adoption.
• Ensure customers see an impact and renew with Clearstory.
• Create department playbooks and guides.
• Participate in strategy meetings to review Customer Success targets and metrics.
• Conduct feature request review cycles with the Product team.
• Demo new product features.
• Collaborate with Sales to plan onboardings and address customer issues.

Benefits

• Flexible remote work.
• Competitive market-rate salary for a Series B company.
• Subsidized healthcare, vision, and dental.
• Early equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees