Customer Success Manager, Enterprise

Qualia•Austin, TX

4h•Remote

About The Position

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our enterprise-level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We’re looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers.

Requirements

3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
Significant experience in enterprise and strategic account management or direct sales
Experience owning, delighting, and growing top accounts
Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
Good listener who can understand customer needs and communicate Qualia’s value proposition
Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding quota
Ability to get into the weeds and solve problems independently
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Technically fluent

Nice To Haves

Experience with Salesforce preferred

Responsibilities

Develop our enterprise accounts into our highest value customers who are strong advocates and promoters of our software
Quarterback complex software implementations for top accounts
Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
Help design processes, structures, and tools to effectively scale account management best practices
Provide day-to-day guidance and support to managed accounts
Massively expanding customer value by working closely with customer sales teams
Collaborate with the Product team to improve the experience for Qualia users on products sold