Customer Success Manager - Enterprise

Arctic Wolf-posted 3 days ago
Full-time • Mid Level
Onsite • Eden Prairie, MN
1,001-5,000 employees
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At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager - Enterprise to be part of making this happen. This role is based at our headquarters in Eden Prairie, MN, and requires in-office presence four days per week.

  • Own and manage a portfolio of enterprise customers leveraging Arctic Wolf’s cybersecurity solutions.
  • Drive customer retention and growth by achieving renewal and expansion targets through consultative, value-based selling.
  • Serve as a trusted advisor by actively listening to customer needs, advocating for them internally, and influencing product and service improvements.
  • Lead monthly account reviews to ensure customer satisfaction, adoption, and measurable business outcomes.
  • Identify and execute upsell opportunities by positioning additional Arctic Wolf services that align with customer needs.
  • Negotiate renewals and expansions effectively, leveraging deep domain expertise and product knowledge to create compelling growth plans.
  • Manage a high volume of customer requests and initiatives by prioritizing effectively, resolving issues in a timely manner, and guiding customers toward best-practice solutions.
  • Build scalable processes to proactively forecast and communicate at-risk accounts, ensuring customer success and long-term retention.
  • Proven ability to thrive in a dynamic, fast-paced environment.
  • Strong technical aptitude with proficiency in Salesforce, spreadsheets, and related tools.
  • Passionate about delivering exceptional customer experiences, with a strong focus on quality, trust, and data security.
  • Creative problem-solver who inspires others with energy, innovation, and commitment.
  • 5+ years of progressive success in sales or account management, preferably within technology or cybersecurity.
  • Field sales experience with a track record of closing and growing complex accounts strongly preferred.
  • Equity for all employees
  • Flexible time off and paid volunteer days
  • 401k match
  • Training and career development programs
  • Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
  • Robust Employee Assistance Program (EAP) with mental health services
  • Fertility support and paid parental leave
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