Customer Success Manager, Enterprise

Dealpath•San Francisco, CA

56d•$95,000 - $105,000•Hybrid

About The Position

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in San Francisco, CA! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption Produce and deliver web-based and in-person training seminars for customers Field phone and email based support inquiries from customers Assist with the creation of self-service documentation and video-based training materials Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations Ensure the retention, growth, and satisfaction of a portfolio of customer accounts Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Requirements

Bachelor's degree or higher
1-5 years of customer success and/or account management
Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
Empathy for customers, and passion for helping them
Demonstrated ability to manage ambiguity and apply problem-solving skills
High attention to detail and accuracy
Strong knowledge and proficiency in Excel / Google Sheets

Nice To Haves

Experience working for an enterprise SaaS company
Experience servicing commercial real estate firms
Interest in commercial real estate
Familiarity with SQL and Salesforce

Responsibilities

Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption
Produce and deliver web-based and in-person training seminars for customers
Field phone and email based support inquiries from customers
Assist with the creation of self-service documentation and video-based training materials
Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
Help the Customer Success team build out process and success metrics to accelerate the scaling of this function