Customer Success Manager, Enterprise

LearnUpon • Salt Lake City, UT

6h • Hybrid

About The Position

LearnUpon is looking for an Enterprise Customer Success Manager to join their team. This is a hybrid role in Utah, working 3 days per week from their Salt Lake City office. LearnUpon LMS helps organizations train their employees, customers, and members, providing a single, powerful solution to manage, track, and achieve unique learning goals. With offices in Dublin (HQ), Belgrade, Philadelphia, Salt Lake City, and Sydney, LearnUpon is a global team that prioritizes customer experience. Their culture fosters an open, collaborative, and supportive environment, encouraging accomplishments and striving for the best solutions. As the company scales, the focus remains on delivering measurable outcomes and long-term value by keeping customers at the center of everything. In this role, the Customer Success Manager will partner with important customers to drive adoption, deliver success, and maintain high quality, ensuring predictable retention and preparing accounts for meaningful expansion and growth. The role involves managing a portfolio of high-value Enterprise customers, acting as a trusted advisor to help them realize sustained value through LearnUpon. It requires a blend of consultative engagement, structured success planning, and commercial awareness to align with specific customer objectives, ultimately being responsible for strong outcomes, retention, renewal readiness, and identifying strategic expansion opportunities.

Requirements

• 3–5+ years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS
• Proven success managing and growing relationships with Enterprise or high-value customers, with a track record of driving retention and expansion through strong customer outcomes
• A consultative, value-led mindset, leading with curiosity, ownership, and a focus on helping customers achieve meaningful results
• Commercial awareness, with confidence supporting renewal and expansion conversations as a natural extension of value delivered
• Strong communication and presentation skills, with the ability to engage and influence a range of stakeholders
• Ability to manage competing priorities across a portfolio of customers
• Sound judgment and problem-solving ability in complex or ambiguous situations

Nice To Haves

• Experience in eLearning, EdTech, or Learning Management Systems
• Familiarity with APIs, integrations, or Single Sign-On (SSO)
• Experience working cross-functionally in a scaled SaaS environment

Responsibilities

• Own a portfolio of Enterprise customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon
• Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics
• Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations
• Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning
• Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change
• Identify expansion opportunities based on customer outcomes and usage to support growth conversations
• Collaborate cross-functionally with Implementation, Support, and Solutions teams to deliver a seamless customer experience
• Maintain strong operational discipline, including account insights, prioritization, and contributing to initiatives that improve team performance and customer outcomes

Benefits

• Competitive salary and company ESOP
• 25 days’ PTO, plus 10 public holidays, 1 annual wellness day and 1 floating day
• Private health insurance and company 401k
• Parental benefits, including up to 26 weeks’ paid maternity leave, 4 weeks’ paid paternity leave, and coaching support for new parents
• Up to 4 weeks’ per year working abroad (role eligibility applies)
• Clear career progression opportunities — take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed