Customer Success Manager (EMEA)

Apiiro

About The Position

Apiiro is a fast-growing startup at the forefront of application security. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the AppSec space, we’re shaping the future of secure software development in the AI era. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be. You are an outcome-driven strategist and trusted advisor who thrives on solving complex problems. You understand SDLC methodologies, development infrastructure, and application security tools, and can translate these into tangible business outcomes. You are incredibly organized, proactive, and able to balance multiple priorities while maintaining strong relationships with both technical teams and executive stakeholders.

Requirements

Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries)
Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
Excellent communication and relationship-building skills

Nice To Haves

Familiarity with next-gen security tools such as AI Agents

Responsibilities

Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.
Facilitate kickoff sessions and enforce program management rigor across all accounts.
Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams.
Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity.
Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication.
Orchestrate escalations across cross-functional teams in war rooms with minimal disruption.
Maintain internal and customer-facing reusable assets.