Customer Success Manager - Elite (American Football)

Hudl • Lincoln, NE

1d • Onsite

About The Position

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces . We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role We're looking for a Customer Success Manager to be a trusted partner for our customers, driving engagement and securing renewal commitment. This position will sit within Hudl's Elite American Football Sales Group. You will take on an existing territory of customers along with yet to be closed business. You will partner with an Account Executive to maintain and grow your territory year on year, introduce new products, drive engagement, and overcome objections to help Hudl continue to win American Football. The CSM role will work with the onboarding and customer solutions team to ensure deep product engagement with each customer and be the first line of communication for all customer questions and post close needs. As a Customer Success Manager at Hudl, you'll: Drive engagement and renewals. You will directly influence coaches and teams to better engage with Hudl products as a proactive approach to retention. You are responsible for surpassing aggressive renewal numbers by connecting with customers and growing their package value. Be a product expert. You'll be well-versed in Hudl's suite of competitive and elite products. You'll serve as the customer's trusted partner on product functionality. Coordinate implementation and training. You will execute online training webinars with customers and manage account setup and support. You'll coordinate with the Account Executive (AE) to ensure communication is consistent and adds value to the customer experience. Provide strategic insights. You'll analyze customer engagement metrics through internal tools and provide frontline feedback and insights to key stakeholders across Hudl regarding our current and future strategy. This includes coordinating with Sales leaders on strategy and providing critical CSM data. This role requires three days in our Lincoln, NE headquarters per week, so we're only considering candidates who live within commuting distance Lincoln, NE at this time

Requirements

• Experienced in the field. You have three or more years of proven sales experience.
• Market knowledge and pipeline experience. Prior pipeline management experience and market knowledge are required.
• SaaS renewal understanding. You have a general understanding of how renewals work in a SaaS business.
• Solution-oriented. You have sound product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution.
• High-volume handler. You are able to handle a high volume of clients.
• Elite product expertise. Hudl Recruit and Hudl IQ knowledge or hands-on experience is necessary for this position.

Nice To Haves

• Strong communicator. You have good communication skills, both written and verbal, and the ability to communicate technical details about Hudl products.
• Educated. A degree is preferred.
• Travel expectations. Ability to travel for conferences and customer visits as needed
• Communication. Excellent relationship management and organizational skills.
• Prior sales experience . Experience managing a multi- million dollar book of business

Responsibilities

• Drive engagement and renewals.
• Be a product expert.
• Coordinate implementation and training.
• Provide strategic insights.

Benefits

• Champion work-life harmony . We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth . We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health . We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance . We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K) . Yep, that’s free money. We’ll match up to 4% of your own contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees