Customer Success Manager (East) (RapidScale)

Cox Automotive • Raleigh, NC

285d • $54,200 - $81,400 • Remote

About The Position

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. RapidScale is seeking an enthusiastic Customer Success Manager I (CSM I) to join our team! This entry-level role is perfect for individuals eager to grow in customer success and service delivery. You'll support the Customer Success team by assisting in account management, handling customer inquiries, and ensuring service level agreements (SLAs) are met. You'll collaborate with internal teams to optimize the customer experience and provide high-quality support.

Requirements

• Bachelor's degree in a related discipline and 2 years' experience in a related field (i.e. customer service or account management)
• Basic understanding of cloud computing and managed services
• Ability to manage multiple customer interactions and prioritize tasks effectively

Nice To Haves

• Experience using CRM and ticketing systems like Salesforce and ServiceNow
• Bachelor's degree in Business, Communications, or IT

Responsibilities

• Assist with onboarding new customers and ensuring they receive a seamless introduction to RapidScale services
• Support customers with basic inquiries, escalating complex issues as needed
• Track and report service performance metrics to improve customer advocacy
• Document customer interactions and maintain accurate account records
• Coordinate with internal teams to resolve service-related issues and enhance customer experiences
• Gain knowledge of RapidScale's cloud solutions and assist customers in utilizing them effectively
• Monitor ticketing systems to track customer concerns and resolutions

Benefits

• Flexibility to take as much vacation with pay as they deem consistent with their duties
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually for their own wellness or that of family members
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree