Customer Success Manager, East Coast

Dynata • Valley Home, CA

90d • $75,000 - $95,000

About The Position

We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager to drive long-term value and growth for our clients. This role is about anticipating customer needs, unlocking opportunities, and ensuring our clients achieve their desired outcomes through our solutions.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or Consulting in a SaaS or tech environment.
• Proven track record of proactive customer engagement and strategic account growth.
• Strong analytical skills with the ability to interpret customer data and translate it into actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Experience with CRM and Customer Success platforms (e.g. Salesforce).

Responsibilities

• Develop and execute tailored success plans for each customer, aligned with their business goals and KPIs.
• Conduct regular business reviews to assess progress, identify growth opportunities, and reinforce value.
• Monitor customer health metrics and usage data to identify risks and opportunities before they arise.
• Initiate strategic conversations to guide customers toward best practices, new features, and optimization strategies.
• Build trusted advisor relationships with key stakeholders across customer organizations.
• Serve as the voice of the customer internally, advocating for their needs and feedback.
• Drive product adoption and expansion through education, enablement, and strategic guidance.
• Collaborate with Sales and Product teams to identify upsell and cross-sell opportunities.
• Identify and nurture customer champions for case studies, testimonials, and referrals.
• Promote customer participation in community events, beta programs, and advisory boards.

Benefits

• Base salary range of $75K-$95K/yr.
• Competitive sales incentive program.
• Full range of medical and other benefits, dependent on full-time employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level