Customer Success Manager (East Coast)

Aprende N8n • New York, NY

277d • Remote

About The Position

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes. Your main goal will be to ensure our customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships.

Requirements

• At least 3 years of experience as a customer success manager.
• Experience in a high-growth, B2B SaaS environment.
• Ability to spot improvements to processes and think of how to improve, scale, and automate them.
• Strong technical acumen and comfort with complex technical products.
• Proactive communication skills, identifying opportunities to add value.
• Ability to work cross-functionally and thrive in a collaborative environment.
• Experience working with companies of a similar size to n8n's customer base (broadly 100-1000+ employees).

Nice To Haves

• Experience in Account Management or Sales, with the ability to spot opportunities for growth in an account.
• Comfort operating in ambiguity and proactive in setting up/improving processes.
• Experience selling or handling accounts with engineers or IT teams as end-users.
• Technical understanding of workflow automation platforms like n8n or other low-code platforms.

Responsibilities

• Onboard new mid-market enterprise customers by leading onboarding sessions and ensuring customers can build workflows and integrate n8n into their business smoothly.
• Run product demos and guide customers through the first 3 months, setting them up for success.
• Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progress.
• Build strong, trusted relationships with customers to prevent churn and contractions.
• Work closely with Sales to identify and pursue expansion and upsell opportunities.
• Proactively manage renewals, partnering with Account Executives (AEs) to secure customer satisfaction and continued growth.
• Relay customer feedback to Product and Engineering to enhance the platform and fix pain points.
• Collaborate with Support and Solutions Engineers to resolve technical issues, ensuring customers always feel supported.
• Represent customers in internal meetings, ensuring their needs are top of mind.
• Suggest and implement improvements to Customer Success workflows and tooling.
• Use data to track key metrics, analyze customer behavior, and provide insights to improve retention and engagement.
• Leverage automation to streamline processes and enhance customer experience.

Benefits

• Competitive compensation with fair and attractive pay.
• Equity ownership in the company.
• Work/life balance with 30 days of vacation in Europe and 15 vacation days in the US.
• Comprehensive medical, dental, and vision plans in the US.
• 401(k) retirement plan in the US.
• Short-term & long-term disability insurance, life & AD&D coverage in the US.
• Career growth opportunities with €1K per year for courses, books, events, or coaching.
• Remote-first work environment with regular off-sites for team bonding.
• Monthly support for open source projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level