Customer Success Manager, Digital
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About The Position
Salesforce is the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across every industry connect with customers in innovative ways. As a Customer Success Manager (CSM), you will serve as a trusted advisor for Salesforce's customer organizations, particularly those utilizing our Signature Success Plan. This role involves forging deep relationships with customers, understanding their business needs, and ensuring they derive maximum value from their Salesforce investment. You will be responsible for managing customer incidents, driving customer advocacy, and collaborating with internal teams to provide a unified experience. Your impact will be measured by your ability to help customers achieve their business goals, communicate the value of Signature Success, and advocate for customers during high-severity cases. This position may require occasional travel and after-hours availability depending on customer needs.
