Customer Success Manager - Dietitian

Nutrislice•Denver, CO

13d•$70,000 - $80,000•Remote

About The Position

As a Customer Success Manager at Nutrislice, you will play a key role in ensuring the success and satisfaction of our clients by guiding them from onboarding through long-term partnership. You will cultivate strong relationships, oversee ongoing success, and manage account renewals while serving as a trusted advisor to foodservice leaders. This role is especially well-suited for Registered Dietitians, Food Service Directors, and dining professionals who are excited to leverage their industry expertise in a strategic, relationship-driven environment. It offers the opportunity to influence dining programs at scale while moving beyond day-to-day operations. You’ll work closely with cross-functional partners to ensure customers are set up for success and realizing value from the platform.This role reports to the Director of Customer Success.

Requirements

Experience as a Registered Dietitian, Food Service Director, or in foodservice, school nutrition, campus dining, hospitality, healthcare dining, or related operational leadership roles strongly preferred.
Registered Dietitian (RD) credential or Food Service Director experience is highly valued.
Previous experience in customer success, account management, implementation, operations, or a client-facing leadership role.
Resourceful problem-solver with experience creatively troubleshooting business process and software problems
Self-driven with the ability to effectively prioritize and execute tasks
Excellent communication, customer service, attention to detail, and organizational skills
Ability to gain the respect of our clients and be viewed as a trusted advisor
Ability to help others work through complex problems by delivering training, broader education on self-service tools, and positive support
Ability to identify when escalation is required and the appropriate resources to engage based on the specific situation
Strong understanding of the SaaS business model and the importance of recurring revenue

Nice To Haves

Familiarity with Salesforce and ChurnZero is a plus

Responsibilities

Guide new clients through the onboarding process using a variety of methods including individual support and creation of generalized training materials.
Provide comprehensive training sessions to familiarize clients with our software, hardware, and services.
Develop and maintain strong relationships with key stakeholders including dietitians, foodservice directors, and operational leaders.
Understand clients' unique needs, goals, and challenges, and act as a strategic advisor extracting the expected value from Nutrislice solutions.
Own your book of business and secure client renewals
Showcase the value of Nutrislice solutions to encourage long-term partnerships.
Proactively advocate for Tier 0 and Tier 1 clients drive value realization throughout the customer lifecycle.
Collaboration with cross functional teams to ensure the success of clients.
Monitor and analyze client usage and engagement to identify opportunities for improvement and growth.
Proactively address any issues or concerns, working collaboratively with internal teams to provide timely solutions.
Offer best practices and recommendations to optimize clients' use of Nutrislice products.