Customer Success Manager - Detroit, Michigan
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About The Position
The Customer Success Manager (CSM) ensures customers achieve their productivity and safety goals using Seegrid's autonomous mobile robots and software. This role combines post-deployment customer success with traditional project management responsibilities during implementation phases. The CSM drives outcomes through data analysis, change management, project coordination, and strategic communication. This Detroit-based role requires ~80% on-site presence at a major customer facility near downtown. Candidates must be comfortable working long hours in a loud, fast-paced industrial environment. Occasional travel outside Detroit is required for onboarding and ongoing training.
