Customer Success Manager - Cybersecurity

Intrepid Solutions and Services-posted 5 months ago
$110,000 - $170,000/Yr
Full-time • Manager
Onsite • Adelphi, MD
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Intrepid Solutions, a CIS company, is staffing for a Customer Engagement Professional Manager to support the Defense Cyber Solutions Branch Mission Support program, set to begin operation in fall 2025. The selected candidate will work on-site in Adelphi, MD. This role may be what you are looking for if you also have been seeking positions with a title similar to the below: Customer Success Manager - Cybersecurity Cybersecurity Services Delivery Manager Cybersecurity Engagement Manager Cybersecurity Operations Manager

  • Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service.
  • Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills.
  • Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects.
  • Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes.
  • Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
  • Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
  • Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.
  • Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
  • Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
  • Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
  • Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
  • Manage data for existing customers and facilitate their annual service renewal process.
  • CLEARANCE: Active Secret clearance required at the time of application for initial consideration. This position is not open to clearance sponsorship, upgrade, or reactivation.
  • EDUCATION: Bachelor’s in a related field. Four years of relevant experience may be substituted for a formal degree in some instances.
  • REQUIRED SKILLS AND EXPERIENCE: 6 years of progressive experience related to the responsibilities listed above.
  • 401(k)
  • Dental insurance
  • Medical insurance
  • Health Savings Account option
  • Flexible Spending
  • Vision insurance
  • Life and Disability Insurance
  • Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance)
  • Paid Time Off
  • Holiday pay
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