Customer Success Manager - Cybersecurity

Intrepid Solutions and Services • Adelphi, MD

218d • $110,000 - $170,000 • Onsite

About The Position

Intrepid Solutions, a CIS company, is staffing for a Customer Engagement Professional Manager to support the Defense Cyber Solutions Branch Mission Support program, set to begin operation in fall 2025. The selected candidate will work on-site in Adelphi, MD. This role may be what you are looking for if you also have been seeking positions with a title similar to the below: Customer Success Manager - Cybersecurity Cybersecurity Services Delivery Manager Cybersecurity Engagement Manager Cybersecurity Operations Manager

Requirements

• CLEARANCE: Active Secret clearance required at the time of application for initial consideration. This position is not open to clearance sponsorship, upgrade, or reactivation.
• EDUCATION: Bachelor’s in a related field. Four years of relevant experience may be substituted for a formal degree in some instances.
• REQUIRED SKILLS AND EXPERIENCE: 6 years of progressive experience related to the responsibilities listed above.

Responsibilities

• Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service.
• Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills.
• Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects.
• Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes.
• Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
• Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
• Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.
• Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
• Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
• Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
• Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
• Manage data for existing customers and facilitate their annual service renewal process.

Benefits

• 401(k)
• Dental insurance
• Medical insurance
• Health Savings Account option
• Flexible Spending
• Vision insurance
• Life and Disability Insurance
• Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance)
• Paid Time Off
• Holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager