Customer Success Manager (CSM)

Reeco • Miami, FL

107d

About The Position

Reeco is seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with our client-side accounts. As a CSM, you will serve as the main point of contact for assigned accounts, ensuring they achieve maximum value from our platform while upholding the highest standards of customer success practices. You’ll be instrumental in maintaining long-term satisfaction, driving platform adoption, and surfacing feedback that helps shape our product and services.

Requirements

• 2–3 years of experience in a customer success, account management, or client-facing role—preferably in SaaS, tech, or procurement-related industries.
• Demonstrated experience managing relationships with mid-to-large enterprise customers.
• Excellent interpersonal and communication skills with an ability to influence and build trust at multiple levels.
• Strong organizational skills with attention to detail and follow-through.
• Comfortable working cross-functionally with product, operations, and support teams.

Nice To Haves

• Experience working with procurement software, supply chain platforms, or B2B marketplaces.
• Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).
• Understanding of the hospitality industry is a plus.

Responsibilities

• Act as the primary point of contact for key accounts, maintaining strong, trusted relationships with decision-makers and operational leads.
• Conduct regular business reviews with client stakeholders to demonstrate value, align on goals, and surface growth opportunities.
• Serve as the voice of the customer internally—advocating for client needs, challenges, and feedback across product, operations, and support teams.
• Monitor engagement and usage data to proactively address risk, improve usage, and drive long-term retention.
• Manage issue resolution in collaboration with internal support and technical teams, ensuring prompt follow-up and communication.
• Understand client goals and purchasing strategies, and help optimize their procurement processes alongside all other modules using Reeco’s platform.
• Identify opportunities for upselling or expanding Reeco’s services within client organizations.
• Collaborate with Sales and Marketing teams to support case studies, referrals, and testimonial programs.

Benefits

• Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
• Growth Opportunities: The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
• Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.
• A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level