Customer Success Manager (CSM)

TrustLayer • Tampa, FL

68d

About The Position

We’re hiring a Customer Success Manager (CSM) to own a portfolio of 80–100 B2B accounts (~$1M ARR). You’ll be the primary partner for your customers post-onboarding — driving adoption, retention, and growth across the full lifecycle. This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys building structure, and loves turning customer feedback into action.

Requirements

• 2–4 years in Customer Success, Account Management, or SaaS
• Experience managing a high-volume book (~60–100 accounts / $750K–$1M ARR)
• Strong communication, organization, and cross-functional skills

Nice To Haves

• Exposure to compliance, insurance, or risk tech

Responsibilities

• Own the full post-onboarding relationship for your customer book
• Drive adoption, engagement, and measurable value
• Forecast renewals, identify churn risks, and support expansion
• Partner with Sales, Product, and Implementation teams
• Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees