Customer Success Manager - (Covering Northeast U.S.)

Clubessential • Cincinnati, OH

349d

About The Position

The Clubessential sales organization is looking for a passionate Customer Success Manager who will partner and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your assigned clients and educating customers on new solutions. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client's needs. The Customer Success Manager (CSM) owns the business relationship with our valued customers. The CSM is motivated and rewarded by driving client retention, driving enhanced business solutions, and identifying opportunities to extend products and services into the client account. The desired outcomes that a CSM will be measured are by increased retention and satisfaction rates, increased utilization of additional products and services (adoption), and an increase in overall lifetime value of each account.

Requirements

• 3+ years of account management and/or sales experience; Industry experience is a plus.
• Bachelor's Degree preferred
• Demonstrate ability to communicate and influence verbally and in writing
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Technology savvy
• Effective time management and project management skills
• Ability to work independently in a fast-paced environment with changing priorities.

Responsibilities

• Operate as a key point of contact for your assigned customers
• Maintain and develop existing customer relationships
• Advise customers on how to best utilize their solutions and update on new solutions as they become available
• Identify and grow sales opportunities within assigned territory
• Record all activity in our customer relationship management database
• Execute on strategies developed and communicated by sales management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees