Customer Success Manager - Core Clouds
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About The Position
Salesforce is the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across every industry connect with customers in innovative ways and empower individuals to drive their performance and career growth. As a Customer Success Manager (CSM), you will serve as a trusted advisor for Salesforce's customer organizations, helping them maximize the value of their Salesforce investment through deep relationships and technical expertise. You will manage customer incidents, ensuring effective communication and resolution, while also optimizing the platform for peak events. This role requires a strong understanding of the Salesforce platform and collaboration with internal and external teams to deliver a unified experience.
