Customer Success Manager - Clinical Operations

Veeva Systems•Philadelphia, PA

45d•$100,000 - $200,000•Remote

About The Position

As a Customer Success Manager, you will be responsible for ensuring our customers' success with Veeva's clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone with clinical operations expertise, who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.

Requirements

7+ years experience in clinical operations within a life sciences company
SaaS/cloud experience in the management of clinical operations applications
Experience working with large global pharmaceutical companies
Customer-facing consulting experience
Managed relationships with executive stakeholders
Ability to travel up to 25%

Nice To Haves

East Coast based
7+ years of working in life sciences, software, or consulting
Experience working with Veeva Vault

Responsibilities

Support 4-6 large, global customers post-implementation with Veeva Clinical applications
Own the relationship with your customers' application owners to understand their strategic objectives and challenges
Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional value opportunities
Provide strategic guidance to optimize consumption of Veeva product releases and customer's roadmap
Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning