Customer Success Manager, Circle Plus

Jobgether

3d•$110,000 - $120,000•Remote

About The Position

In this high-impact role, you will serve as a strategic partner to a portfolio of premium customers launching and scaling branded community experiences across web and mobile. Youâll guide customers from onboarding through long-term growth, helping them unlock measurable value and drive adoption across advanced product capabilities. Operating in a fully remote, highly collaborative environment, youâll work cross-functionally with Product, Engineering, Sales, and Support to deliver an exceptional, end-to-end customer journey. This role combines strategic consulting, relationship management, data-driven account planning, and process building. If you thrive on ownership, enjoy balancing detail with big-picture strategy, and are passionate about helping customers succeed, this opportunity offers strong visibility and long-term growth potential.

Requirements

4+ years of experience in SaaS Customer Success or community-focused roles, with a proven track record of driving product adoption, retention, and expansion among SMB or creator-led customers.
Exceptional English proficiency (C2 level or equivalent), with strong written and verbal communication skills suited for a highly asynchronous remote environment.
Demonstrated ability to manage multiple stakeholders, tight timelines, and complex onboarding processes with confidence and clarity.
Strong analytical mindset, with experience leveraging product usage data to inform account strategy and prioritize engagement efforts.
Ability to simplify and communicate technical concepts to both technical and non-technical audiences.
Process-oriented, highly organized, and comfortable switching contexts between strategy sessions, customer communication, internal collaboration, and documentation.
Growth mindset with strong ownership, integrity, and a proactive approach in fast-paced, evolving environments.

Nice To Haves

Familiarity with tools such as HubSpot, Zapier, Notion, Canva, Google Workspace, or prior experience supporting creators and community-driven businesses.

Responsibilities

Manage a portfolio of high-tier customers end-to-end, serving as their primary strategic advisor from onboarding through renewal and expansion.
Lead structured onboarding programs for new customers (8â15 per month), guiding them through launch planning, implementation, and early success milestones within their first 90 days.
Conduct ongoing monthly or quarterly strategy sessions to drive adoption, revenue growth, engagement, and long-term retention.
Analyze customer usage data to identify risks and growth opportunities, develop accurate forecasts, and execute proactive engagement plans.
Develop deep relationships with stakeholders across customer organizations, navigating complex processes and aligning platform capabilities with their business goals.
Act as the voice of the customer internally by sharing insights and collaborating with Product and Engineering to improve the overall experience.
Contribute to Customer Success process improvements, documentation, playbooks, and scalable best practices as the premium segment continues to grow.
Support renewal conversations and strategic planning cycles to ensure continued alignment and value realization.

Benefits

Competitive On-Target Earnings (OTE) of $110,000 â $120,000 USD per year (approximately 85% base / 15% variable), plus equity.
Fully remote work â operate from anywhere in the world.
35 days of paid time off annually, plus a paid sabbatical after 5 years.
Comprehensive medical coverage (100% for you and your family) or medical reimbursement options where applicable.
Parental leave to support growing families.
Home office stipend to optimize your remote setup.
Learning & development stipend for professional growth.
Annual bonus potential for eligible roles.
Twice-yearly, fully paid global company retreats in inspiring international locations.
U.S.-benchmarked compensation philosophy regardless of location.