Customer Success Manager - Chicago, IL
Esp Global Services•Chicago, IL
470d
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About The Position
The Customer Success Manager (CSM) at ESP Global Services is responsible for ensuring customer satisfaction and success by managing relationships, coordinating daily operations, and driving business growth through upselling and cross-selling opportunities. The CSM acts as a strategic partner, maintaining a healthy P&L, ensuring strong gross margins, and fostering long-term customer retention and contract expansion. This role requires a proactive and empathetic professional who can effectively communicate with various stakeholders, from site engineers to C-level executives, in a fast-paced, matrix organization.
