Customer Success Manager (CAM) - Boston

Datadog • Boston, MA

408d

About The Position

As a Customer Success Associate at Datadog, you will focus on building long-term strategic relationships with customers, driving product adoption, and identifying growth opportunities. Your role will involve advocating for customers internally and ensuring a positive experience across a high volume of accounts. You will follow a defined methodology to understand customer needs and convey the value of Datadog's products, all while contributing to the personal development and success of the Customer Success team.

Requirements

• 1+ years of experience in a customer account-facing role.
• Strong communication skills, both written and verbal, with excellent attention to detail.
• Experience in negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.
• Customer-minded with a strong desire to provide value and build long-term relationships.

Nice To Haves

• Passionate about technology and eager to grow skills in Customer Success.

Responsibilities

• Identify target opportunities and manage the full sales cycle while building strategic relationships with customers.
• Manage requests from your book of business, including technical support escalations, billing questions, and documentation requests to ensure a positive customer experience.
• Pivot account management strategy based on varying customer requirements and needs efficiently.
• Act as an advisor to customers to ensure effective use of the solution.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Collaborate cross-functionally with internal Datadog teams such as support, product, finance, and legal.

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive company culture with opportunities to join Community Guilds
• Intra-departmental mentor and buddy program
• Continuous professional development and product training
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits including healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed