Customer Success Manager, Beneficial Deployments

Anthropics Technology Ltd•New York, NY

39d•$200,000 - $260,000•Hybrid

About The Position

Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments initiatives. In this role, you'll apply enterprise-grade customer success practices to partnerships with mission-driven organizations. Anthropic's Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organizations across education, public health, life sciences, economic mobility, and more. As their dedicated Customer Success Manager, you'll be the strategic partner and trusted advisor to these organizations - helping them harness Claude's full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact across program delivery, research, fundraising, and operations. You'll develop genuine partnerships with organizations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your social impact expertise, business acumen, and technical knowledge, you'll serve as a strategic advisor throughout their journey—helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of the social sector. Your role focuses on helping nonprofit organizations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimize use cases for maximum social impact, and demonstrate value that supports continued investment and expansion. The insights you gather from these partnerships will directly inform our research priorities, product development, and strategies for beneficial AI deployment—making you a key voice in shaping how we build and deliver AI systems that amplify social good.

Requirements

5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-driven organizations or working at the intersection of technology and public good—including nonprofits, foundations, educational institutions, government agencies, or social impact programs
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
Experience explaining and demonstrating technical products to various audiences
Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans
Strong cross-functional collaboration skills with ability to advocate effectively for customer needs
Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player

Responsibilities

Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment
Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows
Develop and execute change management strategies appropriate for mission-driven organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects nonprofit capacity constraints and decision-making processes
Create and maintain customer enablement resources —identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio
Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
Identify and create opportunities for nonprofit thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, user communities, and peer networking that extend impact beyond individual partner relationships
Document and quantify value realized through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI
Own the partnership experience across the organization's lifecycle—managing comprehensive account and success plans grounded in the organization's mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and Anthropic