Customer Success Manager, Automotive

Inmar Intelligence•Winston-Salem, NC

About The Position

Position Summary: The Customer Success Manager (CSM) for the Automotive team will be responsible for building strong client relationships that drive retention, loyalty, and satisfaction. This role serves as a trusted advisor for dealership clients, ensuring they maximize the value of our marketing and analytics solutions. The CSM will raise client issues and feedback to product teams while coordinating with operations on campaign related changes/requests and support the ongoing evolution of our automotive solutions.

Requirements

Bachelor’s Degree
3-5 years of work experience leading a Customer Success team in a marketing or advertising technology firm or dealership, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
Knowledge of Automotive industry and digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred
Experience working to promote value through customer experience
Exceptional ability to communicate and foster positive business relationships.
Process analysis and optimization experience required
Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc.

Responsibilities

Manage a portfolio of automotive dealership and group clients to ensure successful onboarding, engagement, satisfaction, and retention.
Deliver monthly reporting to clients, analyzing key metrics and identifying any emerging issues or trends.
Lead Quarterly Business Reviews (QBRs) with dealership and/or group leadership (including C-level executives and General Managers) to review performance, identify opportunities, and deepen engagement.
Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction.
Collaborate closely with Product Operations to gather, document, and communicate client feedback, requests and complaints; ensure client concerns are addressed promptly.
Work with product and sales to create a survey to measure client satisfaction on an annual or semi-annual basis
Partner with product and engineering teams by pulling the right experts into client discussions to accelerate issue resolution or to support upsell opportunities.
Guide new clients through an efficient onboarding process, including platform training, campaign set-up, and operational alignment.
Maintain detailed and up-to-date client documentation, including meeting notes, action items, and reporting history.
Performs other duties as assigned
Complies with all policies and standards

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs