About the position
Meta believes open source AI is the path forward. As a company, we are committed to making our Llama AI models the most advanced in the industry and open source AI the industry standard. To do so, we are not only developing and releasing more advanced models but are also helping partners leverage our models and all of its functionality. We are seeking an experienced Customer Success Manager to join our team, focused on enabling our strategic channel partners to scale Llama adoption with their top enterprise customers. In this role, you will be an integral part of the end-to-end engagement process by ensuring customers can move from proof-of-concept to production, adoption and scale. The role will also require developing & refining strategies and contributing learnings to support messaging & collateral. You will be at the forefront of shaping the future of AI and empowering businesses to unblock their full potential.
Responsibilities
- Own a pipeline of customer engagements through all stages of Llama adoption, from consideration to production and scale.
- Present Llama to customers, run enablement sessions, develop best practices, and build joint business plans with each customer.
- Collect feedback on adoption blockers, de-escalate customer issues, develop targeted initiatives to address them, then communicate critical improvements to Product, Engineering and Marketing leadership.
- Document all customer interactions and deliver frequent data & business performance insights, using metrics to demonstrate impact and relevancy.
- Attend & communicate at priority events and report on industry trends.
- Continually refine tools and systems that support the engagement process and drive adoption.
Requirements
- 5+ years experience in direct enterprise customer success roles.
- Experience in AI/ML technology landscape.
- Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings.
- Capacity to dive into technical concepts and work alongside Partner Engineers to articulate how Llama can solve business problems.
- Experience driving growth or leading GTM initiatives for fast-paced, high-performing companies.
- Experience presenting to and communicating with executives and leaders.
- Analytical skills and experience interpreting sales data and metrics to drive informed decision-making.
- Experience thriving in an ambiguous, fast-paced, dynamic environment & adapt to changing priorities.
- Experience in customer-facing roles, either in partnerships, business development, product management, or product marketing.
- Experience working with digital natives and SaaS companies in an enterprise or business development context in the AI domain.
- Knowledge of the broader AI policy and regulatory positions.
- Experience optimizing inbound lead generation processes.
