Customer Success Manager, Agency
About The Position
As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by extensive data analysis, allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results-oriented entrepreneurial culture. As a Customer Success Manager for the Agency at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of BrightEdge technology. As an Agency Customer Success Manager, your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives. At BrightEdge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.
Requirements
- Bachelorâs Degree
- 3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
- Experience working towards a renewals and upsell quota
- Excellent verbal and written communication, with an entrepreneurial mind
- Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
- Experienced background in SaaS, digital marketing, and/or SEO required
Responsibilities
- You will create a plan to execute customer goals using the BrightEdge platform and work within your portfolioâs BrightEdge accounts to achieve this value
- You will identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
- Prepare and execute quarterly customer success plans
- You will add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
- Develop new materials - presentations, roll-out plans, and proposals
- Track and report on critical metrics for customer success
Benefits
- Comprehensive medical, dental, and vision insurance
- Generous paid time off and company holidays
- A close-knit, collaborative office culture
- Fully stocked kitchen
- Quarterly regular team events
- The chance to make a real impact on the future of our workplace and our company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
