Customer Success Lead

Yobi•New York, NY

21d•Hybrid

About The Position

Yobi is a rapidly growing Behavioral AI company on a mission to ethically democratize the benefits of data and AI. Since 2019, we have built one of the largest consented behavioral datasets in the United States, extending far beyond the walled gardens of Big Tech. Unlike traditional LLM companies, Yobi builds foundation models of human behavior grounded in real-world actions such as purchases and store visits. Our private-by-design modeling enables state-of-the-art personalization and decisioning for leading brands and agencies while protecting privacy, safety, and ethics. Today, we are focused on bringing the performance of closed-web user acquisition to the open web and connected TV, giving brands walled-garden results without the walls. At our core, Yobi is building the behavioral intelligence layer for any system that makes a personalization decision. As a Customer Success Lead, you’ll be responsible for ensuring campaign excellence across live programs, from onboarding, performance monitoring, and growth of client campaigns. You’ll be the connective tissue between brands, partners, and internal teams, proactively driving results and providing white-glove support. Your goal: make every Yobi campaign a success story. You’ll need a strong background in programmatic advertising (5–7 years), a strategic mind, and hands-on platform experience (e.g., Nexxen, The Trade Desk, Viant). You should love to make an impact, enjoy solving complex delivery problems, and be energized by client-facing impact.

Requirements

5 to 7 years of experience in programmatic advertising, with a strong track record of campaign delivery
Hands-on knowledge of major DSPs, especially Nexxen, The Trade Desk, or Viant
Experience working directly with clients and solving problems across both technical and strategic layers
A strong understanding of how campaigns are paced, optimized, and measured
The ability to jump into the platforms and figure things out when something’s not working
Clear communication skills and a calm, professional approach under pressure
A bias toward action, with a knack for bringing order to fast-moving environments

Responsibilities

Ensuring campaigns run smoothly and hit performance goals
Translate client objectives into clear media plans, creative needs, and setup requirements
Coordinate campaign launches and work closely with internal teams to keep everything on track
Monitor pacing and performance, and step in with optimizations or troubleshooting when needed
Coordinate with platforms like Nexxen, The Trade Desk, or Viant to support execution
Keep clients informed with regular updates, performance insights, and clear next steps
Collaborate with Sales, Product, and Engineering to resolve issues and share feedback from the field