Customer Success Lead

Prime Security•New York, NY

4h•$150,000 - $190,000

About The Position

We are hiring a Customer Success Leader to build and lead the post-sale function at Prime. This leader will combine security operator credibility with enterprise customer leadership experience. Reporting to the CPO, this role sits at the intersection of product adoption, security workflow operationalization, retention, expansion, and roadmap influence. This is not a traditional support-led CS role. This leader must understand how Product Security operates in real organizations and ensure Prime becomes embedded in customers’ standard operating models.

Requirements

10+ years of professional experience.
Prior hands-on security operator background (AppSec, Product Security, Security Architecture, or equivalent).
Significant experience in a senior customer-facing leadership role within enterprise SaaS.
Proven ability to build and scale Customer Success processes in a high-growth environment.
Deep understanding of SDLC workflows, threat modeling, security design reviews, and governance frameworks.
Executive presence and ability to engage credibly with CISOs and senior technical leadership.

Responsibilities

Build, run, and scale the Customer Success function, including onboarding frameworks, adoption playbooks, renewal strategy, and hiring plans.
Lead enterprise onboarding and ensure Prime is embedded into threat modeling, security design reviews, and governance workflows.
Engage directly with CISOs, Heads of Product Security, and senior engineering leadership as a trusted advisor.
Establish structured adoption metrics tied to measurable outcomes such as workflow coverage, decision consistency, and operational efficiency.
Partner closely with Product and Engineering to create structured feedback loops that influence roadmap prioritization.
Drive proactive retention and identify expansion opportunities across business units in collaboration with Sales.