Customer Success Lead

Fooda•Los Angeles, CA

56d•$70,000 - $80,000•Onsite

About The Position

As an Operations Account Executive you will play a key role in managing day-to-day operations for the Los Angeles market. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Operations Manager and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new locations. This role requires 40% local travel within the Greater Los Angeles area, along with weekly office attendance.

Requirements

4+ years of work experience focused on client-success, account management, hospitality, and/or food service.
You love process, work fast, and care about the details
You are savvy with technology and will be comfortable in a fast-paced environment.
You are optimistic in the face of problems and know that you’re capable of finding solutions.
You’re hands-on and love getting into the weeds.
You can lift and carry up to 40 lbs. and stand for up to two hours.
You have strong communication skills and are comfortable giving direction.

Nice To Haves

Experience managing part-time or full-time staff preferred but not required.

Responsibilities

Assist in managing daily Popup operations of the Los Angeles market.
Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
Manage the On-Site Coordinator Team, including scheduling, coaching, and site-specific performance.
Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
Coordinate site evaluations and inspections with health department.
Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.