Customer Success Lead

General Dynamics•Falls Church, VA

52d•Onsite

About The Position

Contribute to the strategic direction of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you'll enable the success of the most critical government missions and the growth of a meaningful career in Program Management. The Advana team is seeking a Customer Service Lead to join their program in Falls Church, VA. Advana is the Chief Digital and Artificial Intelligence Office's (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

Requirements

Bachelor's Degree in a related discipline (e.g., Human Factors, Engineering, Computer Science, Sociology (or equivalent years of experience)
5+ years of experience analyzing high tech systems, identifying improvements and advocating for changes that positively affect customer outcomes.
Experience improving customer success for high tech platforms involving data analytics, AI/ML or decision support systems.
Active TS security clearance with SCI eligibility.

Nice To Haves

Experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability.
Experience in planning and designing communications strategies for a large organization.
Experience in designing and delivering knowledge management documents and customer training courses either in person or online.
Experience in using at least one commercial Content Management System (CMS).

Responsibilities

Establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities on the Advana CDAO Platforms.
Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
Work with the PM and Chief Architect/Engineer to advocate for Advana System improvements that will improve customer satisfaction.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

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