Customer Success Lead, Strategic Accounts - Southeast Region

Notable

110d

About The Position

As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients. You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable's full platform capabilities to drive transformative outcomes. This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare.

Requirements

• 7+ years of experience in customer success, implementation, or consulting in healthcare.
• Proven track record of building relationships with and influencing C-suite executives.
• Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics.
• Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences.
• Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation.
• Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration.
• Bachelor's degree or equivalent experience.
• Willingness to travel up to 50% of the time.

Responsibilities

• Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals.
• Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner.
• Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met.
• Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities.
• Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction.
• Act as the customer's voice within Notable, providing feedback to drive product development and enhance the overall customer experience.
• Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth.
• Proactively generate new leads and pipeline for Notable's solutions within the customer's organization, sharing success stories across multiple organizations.
• Ensure Notable's solutions deliver tangible ROI and contribute to the customer's long-term growth and success.
• Build trust and rapport with diverse stakeholders, from frontline staff to executives, across the customer organization.
• Proactively manage escalations, coordinating cross-functional teams to address customer issues and concerns swiftly.
• Maintain a significant on-site presence (50% travel) to solidify relationships and gain a deep understanding of the customer's operational environment.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees