Customer Success Insights Analyst

Oracle

83d

About The Position

NetSuite is seeking a highly motivated and results-oriented Customer Success Insights Analyst to join the Global Customer Operations team. This pivotal role is responsible for transforming customer data into clear, actionable insights that shape the strategies driving our customers’ engagement, satisfaction, and long-term success. As an Insights Analyst, you will analyze customer behaviors and business trends, measure the effectiveness of our customer success initiatives, and present compelling recommendations to leaders across the company. Your analyses will empower decision-makers, influence business outcomes, and directly contribute to improving the overall customer experience.

Requirements

• Strong analytical skills.
• Experience with business intelligence tools and data models.
• Ability to solve complex problems.
• Excellent communication skills for both technical and non-technical audiences.
• Detail-oriented and proactive work ethic.
• Ability to build cross-functional partnerships.

Nice To Haves

• Experience in a fast-paced, dynamic environment.
• Growth mindset focused on learning and success.

Responsibilities

• Transform customer data into actionable insights.
• Analyze customer behaviors and business trends.
• Measure the effectiveness of customer success initiatives.
• Present recommendations to company leaders.
• Empower decision-makers and influence business outcomes.
• Contribute to improving the overall customer experience.

What This Job Offers

• Number of Employees: 5,001-10,000 employees