Customer Success Growth Manager
About The Position
The Customer Success Growth Manager is pivotal in driving client retention, satisfaction, and revenue initiatives at EverDriven. This role focuses on enhancing the experience of underperforming clients through strategic engagement, performance analysis, and proactive risk mitigation. By leveraging customer feedback and implementing tailored retention strategies, the CSGM fosters long-term partnerships that contribute to the company’s growth and success. We are seeking proactive candidates who excel in problem-solving and relationship-building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.
Requirements
- Bachelor’s degree and/or equivalent relevant years of experience
- Minimum of 2 years' experience in a business development, account management or customer success role
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
- Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
- Proactive and self-motivated with a passion for customer success and a track record of achieving goals
- Valid U.S. driver’s license in good standing, required
- Position will be remote/WFH and requires up to 25% travel
Responsibilities
- Analyze and identify factors contributing to poor client performance and/or engagement, developing action plans to improve client satisfaction and usage metrics
- Owns account relationships, strategy, pricing – including managing contract renewals
- Proactively engages decisions makers and all levels of school district personnel
- Implement proactive engagement initiatives to strengthen relationships with clients, understanding their needs and challenges
- Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
- Monitor client health indicators and proactively address risks to prevent churn, collaborating with internal teams as needed
- Develop and execute strategies to ensure high client retention rates, fostering long-term relationships and loyalty
- Gather and analyze customer feedback to drive continuous improvement and enhance overall client satisfaction
- Track and report on client retention metrics and progress in improving poor-performing clients, providing insights and recommendations for ongoing enhancements
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
