Customer Success Manager, Go-To-Market Are you an experience Customer Success, Product, or Go-To-Market professional within a SaaS, data, or technology environment? Are you comfortable operating in a fast-paced, matrixed environment with evolving priorities? About our Team Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge. About the Role The Customer Success Go-To-Market (GTM) Manager serves as the critical interface between the Customer Success, Product, and GTM teams. This individual contributor role ensures that customer insights, adoption trends, and success metrics are directly embedded into product launch activities, both new and updates, commercialization plans, and market strategies. The role enhances alignment across Product, Marketing, and Customer Success, enabling Elsevier to deliver greater customer value, accelerate product adoption, and drive retention and growth.