Customer Success Geoscientist - Wellbore

Ikon Science • Houston, TX

9d

About The Position

The remit of the Customer Success Geoscientist - Wellbore is to provide technical support during the pre- and post-sales process for the RokDoc and Curate suite of software and to establish a ‘trusted advisor’ relationship with users to better provide proactive support and engagement with emphasis on the wellbore solutions. Client interactions should be leveraged to better understand cross-sell and up-sell opportunities and to pass on these insights to the Business Development Manager. The Customer Success Geoscientist - Wellbore - will deliver on-site support & technical sales demos as required. Furthermore, the Geoscientist will deliver software training as required to meet Client demand and requirements within Ikon’s wellbore solutions portfolio. Only applicants with valid U.S. visa, permanent residency or U.S. Nationals will be considered.

Requirements

• Knowledge of, or direct experience of drilling (mud logging/LWD/MWD), well planning, reservoir geomechanics, petrophysics and pore pressure
• Knowledge of seismic acquisition/processing, rock physics, seismic interpretation, seismic inversion is a plus
• Experience in Geology & Geophysics service delivery and/or software support
• Ability to demonstrate extensive use of RokDoc software is desirable
• Proficient in the use of G&G software would be advantageous
• Minimum 5 years of experience in a similar role
• Degree: B.S. in one of the following disciplines: Geology, Earth Sciences, Geophysics or Physics.
• M.S. or PhD in the same specialisms desirable.
• Attentiveness to detail & responsive to client needs.
• Able to generate new technical material suitable for client distribution.
• Excellent presentation skills (for training & client demos).
• Work with minimal supervision.
• Able to identify retention and growth opportunities.
• Excellent communication skills, both verbal and written (email).
• Proactive and problem-solving mindset with a bias to action.
• Works with minimum supervision and demonstrated proactiveness.
• Ability to work in a small local team yet being part of a large global team.
• Establish a trusting relationship with user and nurture accounts.

Nice To Haves

• M.S. or PhD in the same specialisms desirable.
• Ability to demonstrate extensive use of RokDoc software is desirable
• Proficient in the use of G&G software would be advantageous

Responsibilities

• Delivery of high-quality presentations and software demos for all products in the Ikon portfolio, with emphasis on the wellbore solutions
• Gathering client feedback to serve as input to software development prioritization
• Providing expert advice/support throughout the region
• Working with account managers to progress sales when expertise is needed
• Assisting in the generation and dissemination of all material related to the software products in the portfolio
• Responsible for nurturing and growing designated accounts
• Answering client phone calls on the dedicated Support phone line when required.
• Leading software training.
• Mentoring of junior staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level