Customer Success Engineering Manager

MD Clarity

98d

About The Position

This role sits within the Customer Operations team and partners closely with Product and Engineering. You’ll play a key role in driving implementation processes and ensuring customer success across the SaaS lifecycle - from gathering product requirements and configuring complex data integrations to streamlining support workflows and optimizing long-term product performance.

Requirements

• Expertise with relational databases and data-driven systems
• Strong background in batch and real-time data interfaces
• Advanced proficiency in SQL (3-5+ years)
• Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Strong ability to translate end-user functional issues into potential product enhancements
• Strong leadership presence with a bias for action, capable of independently driving initiatives and aligning cross-functional teams.

Nice To Haves

• Experience with .NET framework and C#

Responsibilities

• Analyze customer data to support product requirements and the Customer Success function
• Guiding the customer onboarding process by configuring and validating customer data, while establishing best practices that scale
• Designing and improving workflows, setting quality standards, and ensuring timely resolution of escalated issues through root cause analysis and process improvements
• Lead customer-facing engagements, including implementation discussions, product performance reviews, and issue resolution sessions, ensuring alignment between customer needs and product direction while strengthening long-term relationships.
• Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and engineering teams, and assist with functional acceptance testing.

Benefits

• Medical, Dental, & Vision premiums 100% covered for you and any dependents
• 401(k) with employer matching
• Monthly wellness credit
• Employer HSA contributions
• Continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees