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Senior Customer Success Engineers function as cloud security product experts who identify customer requirements, match them with specific product features, help customers implement key features and document/report configuration as well as product defects. You are responsible for responding to customer queries as subject matter experts in a timely manner and accurately via customer portal, and other channels available to our customers (phone, email, Teams.) You are passionate about cloud technology, have an aptitude for troubleshooting technical issues under defined time constraints and thrive at delivering great customer experiences. You're looking for a chance to showcase your skills in a fast-paced startup culture and have an appetite for growth.
