Customer Success Engineer

CrewAI

94d

About The Position

As a Customer Success Engineer at CrewAI, you’ll be the technical bridge post-sale: ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows. You’ll help remove technical roadblocks, craft custom integrations or POCs, and act as a feedback conduit to improve the product.

Requirements

• 3–6 years of technical, customer‑facing experience (SE, Technical CSM, Solutions Engineer)
• Hands‑on coding/debugging ability (Python, JavaScript, APIs, logs, observability tools)
• Excellent communicator, able to bridge technical and business audiences
• Customer‑obsessed mindset; proactive problem solver
• Comfortable in fast‑moving startup environment

Nice To Haves

• AI/ML or LLMs experience
• Familiarity with cloud platforms

Responsibilities

• Handle customer onboarding: guide initial technical setup, integrate CrewAI with customer infrastructure/tools
• Troubleshoot and resolve technical issues across API, SDK, deployment, performance
• Collaborate with Engineering, Product, DevRel to feed back customer insights
• Develop training materials and conduct workshops for customer teams
• Monitor usage/health metrics; proactively surface risks and propose solutions
• Advocate for customers in prioritizing feature requests and roadmap improvements

Benefits

• Unlimited PTO
• Work from home stipend
• Amazing health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees