Customer Success Engineer (Remote)
About The Position
At runZero, we're a team of dreamers and creative thinkers who aren't afraid to shake up the status quo. Fixing what’s broken with legacy vulnerability management and overcoming persistent, decades-old problems requires a new approach. Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents, authentication, or appliances, runZero delivers the most complete and accurate visibility into every asset and exposure across internal, external, IT, OT, IoT, mobile, and cloud environments — including uncovering unknown and unmanageable devices and broad classes of exposures that evade traditional tools. Founded by HD Moore (creator of Metasploit), runZero is trusted by more than 500 companies and 30,000 users worldwide to find and mitigate risks faster, meet compliance requirements, and improve overall security. See for yourself with a free trial! Role We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our Enterprise customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship. Internally, you will work closely with the sales, product, and engineering teams to advocate for your customers' product needs. You will also help develop repeatable customer success processes and contribute to improving runZero's product documentation.
Requirements
- Experience deploying SaaS and on-premise technologies
- Experience with scripting in Python or Go
- Experience working with REST APIs and structured datasets (e.g. JSON)
- Strong understanding of networking and the OSI model
- Curious to keep learning about the security industry
- Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted advisor
Responsibilities
- Lead and support the deployment of the runZero Platform for assigned customers
- Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
- Serve as a hands-on problem solver and subject matter expert for the runZero platform and exposure management industry
- Develop custom integrations and automation scripts to support customer needs
- Collaborate cross-functionally with the sales, product, and engineering teams to improve internal processes and build documentation to support the overall customer experience
- Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients' specific business needs
- Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests with internal runZero teams
Benefits
- runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
- We match 4% of 401K contributions
- We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
- We offer 12 weeks of paid parental leave
- Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment.
- With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
