Customer Success Engineer — Cloud Data Security | San Francisco Bay Area
About The Position
Our client is an early-stage, high-growth cybersecurity startup building an AI-driven platform to detect active data breaches and protect sensitive cloud data through stronger data access governance . As a Customer Success Engineer (CSE) , youll sit at the intersection of technical depth, customer outcomes, and product impact —helping innovative companies adopt, expand, and realize measurable value from the platform. Youll operate as a trusted technical advisor to both engineering teams and executive stakeholders, while partnering internally with Sales, Product, and Engineering to shape the customer experience and influence product direction.
Requirements
- Education in Computer Science or a related field (or equivalent technical foundation)
- 5–6 years in post-sales / customer-facing technical roles (ideally enterprise + high-growth environments)
- Strong communication skills—able to translate complex technical concepts to both engineers and executives with empathy and clarity
- Experience in Observability, Security, and/or IT Operations , including understanding data pipeline lifecycles ( logs, metrics , etc.)
- Proven track record of driving product adoption , uncovering new use cases, and delivering measurable customer value
- Based in the San Francisco Bay Area (South Bay preferred); open to 20–25% travel
Nice To Haves
- Hands-on experience with Snowflake and/or Databricks
- Familiarity with enterprise data security and governance tools
- Practical cloud experience across AWS, Azure, or GCP
- Comfortable working in a remote-friendly environment while staying highly proactive and accountable
Responsibilities
- Lead customers through onboarding, adoption, and expansion—driving measurable outcomes and long-term retention
- Serve as a trusted technical advisor and product champion, aligning the platform to customer goals and workflows
- Build relationships with technical and executive stakeholders to uncover new use cases and growth opportunities
- Monitor account health and success metrics, proactively addressing risks and removing adoption blockers
- Partner cross-functionally with Sales, Product, and Engineering as the voice of the customer—sharing actionable feedback
- Support and mentor peers to elevate the overall customer experience function
Benefits
- $160,000–$190,000 base salary (based on location and qualifications)
- Equity participation
- Comprehensive benefits, including medical/dental/vision
- Paid holidays
- PTO
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
