Customer Success Engineer

Antithesis • San Francisco, CA

83d

About The Position

Our Customer Success Engineers make our customers successful. How? We dig in to understand our customers’ complex software systems and their pressing business needs, then we use our cutting edge platform to help customers thoroughly test their mission-critical applications. We’re sitting with engineers at companies that are building exciting and ambitious systems, and we’re ensuring that they find their bugs before their users do.

Requirements

• Demonstrated initiative and grit to solve difficult, open-ended, customer-impacting technical problems.
• A degree in Computer Science or equivalent technical field.
• At least 5-10 years of experience as a technical consultant, software/quality engineer, solutions engineer/architect or equivalent.
• Comfortable communicating with customers’ engineers and leadership.
• Able to write and debug code.
• Able to juggle multiple priorities/customers simultaneously.
• Able to partner closely with sales and customer success management.
• Experience and interest in testing/quality assurance, object-oriented programming, Linux environment, scripting languages (bash/shell, Python or JavaScript), and querying data (via SQL, NoSQL or other query engines).
• Willing to work on-site five days a week.
• Willing to travel up to 20% of working days.

Nice To Haves

• Experience testing or building distributed systems (e.g., databases, streaming platforms, blockchains, etc.).
• Experience with fuzzing or property-based testing.

Responsibilities

• Understand customers’ business needs and technology to provide value throughout the customer lifecycle.
• Assist in onboarding and delivering necessary customizations.
• Present concise and powerful value propositions to customer leadership.
• Identify missing product features and surface new requirements.
• Think up new application domains and product areas.
• Educate people in the tech industry about new techniques and approaches for testing at a larger scale.
• Resolve high priority bugs onsite with customers and present results to their teams.
• Collaborate with peers on new testing techniques.
• Expand capabilities by testing the latest open-source technology.

Benefits

• Make a measurable impact from day one.
• Collaborate with a fast-moving team that values autonomy and results.
• Help shape the growth strategy at a pivotal stage.
• Access to top-tier tools and leadership support.
• Get a genuinely revolutionary software product into users’ hands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees